Term and Conditions

Welcome to Garden Plant Shop! These Terms and Conditions govern your use of our website and services. By accessing gardenplantstore.com and making a purchase, you agree to these terms. Our policies reflect our commitment to your gardening success and ensure transparency in all our interactions.

1. Website Usage and Intellectual Property

1.1 Acceptance of Terms

By accessing and using Garden Plant Shop’s website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Intellectual Property Rights

All content on this website, including but not limited to text, images, logos, product descriptions, and design elements, is the property of Garden Plant Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to interfere with website functionality or security

2. Products and Services

2.1 Plant Selection

We specialize in quality gardening plants including:

• Flowering Shrubs: Azaleas, Camellias, Gardenias, Hydrangeas
• Trees: Eucalyptus Trees, Japanese Maple Trees, Magnolia Trees
• Specialty Plants: Fragrant Plants, Fruit Trees & Plants, Groundcover Plants
• Indoor & Decorative: Houseplants, Topiary Plants, Herbs

2.2 Product Descriptions

We strive to provide accurate descriptions and images of all plants. However, natural variations in plant size, color, and appearance may occur. Seasonal availability may affect certain plant selections.

2.3 Gardening Support

Our gardening experts are available to provide plant care advice and assistance. Contact us for guidance on plant selection, care instructions, and troubleshooting.

3. Ordering and Payment

3.1 Order Process

• Select your desired plants and add to cart
• Review your order and proceed to checkout
• Provide accurate shipping information
• Choose your preferred shipping method
• Complete payment through our secure system

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Order Confirmation

After placing an order, you will receive an email confirmation with your order details. Orders are processed within 1-2 business days.

3.4 Pricing and Taxes

All prices are listed in US dollars. Additional taxes or customs duties may apply based on your location and are the responsibility of the customer.

4. Shipping and Delivery

4.1 Shipping Methods

4.2 Shipping Areas

We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary based on location and customs processing.

4.3 Order Tracking

Once your order ships, you will receive tracking information via email. Please monitor your package and be available to receive your plants.

4.4 Customer Shipping Responsibilities

• Provide accurate and complete shipping address
• Ensure someone is available to receive the delivery
• Inspect plants immediately upon delivery
• Contact us within 24 hours if plants arrive damaged

5. Returns and Exchanges

5.1 Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants.

5.2 Return Process

1. Contact our team at [email protected] within 15 days of receipt
2. Provide order number, items to return, and reason for return
3. Receive return authorization and shipping instructions
4. Package plants securely in original packaging
5. Ship to our return address (return shipping costs are customer’s responsibility)

5.3 Condition Requirements

To be eligible for return, plants must be:

• In original condition and packaging
• Alive and showing no signs of neglect or improper care
• Accompanied by original packing slip or order confirmation

5.4 Non-Returnable Items

• Plants showing signs of improper care or neglect
• Custom or special order plants
• Plants that have been planted or removed from original containers
• Items damaged due to improper handling after delivery

5.5 Refund Information

• Processing Time: 3-5 business days after we receive and inspect return
• Refund Method: Original payment method
• Credit/Debit Cards: 5-7 business days to appear on statement
• PayPal: 3-5 business days to reflect in account
• Original shipping charges are non-refundable

6. Limitations of Liability

6.1 Plant Care and Success

While we take great care in selecting and shipping healthy plants, ultimate gardening success depends on proper planting, care, and local growing conditions. We provide care instructions but cannot guarantee plant survival after delivery.

6.2 Shipping Delays

We are not liable for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

6.3 Maximum Liability

Our maximum liability for any claim related to your purchase is limited to the purchase price of the affected plants.

7. Privacy and Data Protection

We respect your privacy and protect your personal information. Our Privacy Policy (available on our website) details how we collect, use, and safeguard your data.

7.1 Information Collection

We collect necessary information for order processing, shipping, and customer service. We do not sell or share your information with third parties for marketing purposes.

8. Contact Information

For gardening advice, order questions, or return requests, our team is here to help you succeed in your gardening journey.

9. Policy Updates

We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.

Continued use of our website after changes constitutes acceptance of the updated terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts of Dallas County, Texas.

Thank you for choosing Garden Plant Shop. We’re committed to helping your garden thrive and ensuring your complete satisfaction with every purchase. Happy gardening!