Returns & Exchanges

Our Commitment to Your Satisfaction

At Garden Plant Shop, we understand that gardening is a labor of love. Just as we nurture our plants with care, we’re committed to ensuring your complete satisfaction with every purchase. If your plants don’t meet your expectations, we’re here to help make things right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants. This gives you adequate time to inspect your new additions and ensure they’re thriving in their new environment.

Step-by-Step Return Process

1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
2. Provide Order Details: Include your order number, the items you wish to return, and the reason for return
3. Receive Instructions: We’ll respond within 24-48 hours with return authorization and shipping instructions
4. Ship Your Return: Package the plants securely and ship to our address (return shipping costs are the customer’s responsibility)
5. Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days

Condition Requirements

To be eligible for return or exchange, plants must be:

• In their original condition and packaging
• Alive and showing no signs of neglect or improper care
• Accompanied by the original packing slip or order confirmation

Non-Returnable Items

Refund Information

Refund Processing Time: 3-5 business days after we receive and inspect your return

Refund Method: Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Original shipping charges are non-refundable. For exchanges, we’ll cover the shipping costs for the replacement items.

Damaged or Incorrect Items

If your plants arrive damaged or you receive incorrect items, please contact us immediately at [email protected]. We’ll arrange for replacement plants to be shipped at no additional cost to you.

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Garden Plant Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date Ordered]
Items to Return/Exchange: 
- [Plant Name 1]
- [Plant Name 2]
- [etc.]

Reason for Return/Exchange: [Please provide details]

I understand that return shipping costs are my responsibility and that plants must be in their original condition.

Please provide return authorization and shipping instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
            

Thank you for choosing Garden Plant Shop. We’re committed to helping your garden thrive and ensuring your complete satisfaction with every purchase.