FAQ

We specialize in premium garden plants including fragrant plants, Japanese maple trees, camellias, gardenias, hydrangeas, magnolia trees, and various shrubs and bushes. Our collection focuses on ornamental and decorative plants that bring beauty and fragrance to your garden.

While we offer some HOUSEPLANTS suitable for indoor cultivation, most of our plants are garden varieties designed for outdoor planting. Each product page specifies the ideal growing conditions for that particular plant.

Yes! Every shipment includes detailed planting instructions specific to your plant selections, ensuring you have all the information needed to help your new plants thrive in their environment.

We ship globally to gardening enthusiasts worldwide, excluding Asia and select remote areas due to agricultural restrictions and logistical constraints. We continuously review and expand our shipping capabilities.

Standard Shipping: 10-15 days after shipment via DHL or FedEx ($12.95)
Free Shipping: 15-25 days after shipment via EMS (for orders of $50 or more)
Order processing takes 1-2 business days before shipment.

Our gardening experts carefully select, prepare, and package each plant using specialized materials that protect roots and foliage during transit. We use specially designed containers with appropriate moisture control and protection to ensure your plants arrive healthy and vibrant.

We recommend: unpacking immediately, giving them a thorough watering, acclimating them gradually to their new environment, and planting within a few days of receipt for optimal results.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

There’s no minimum order amount, but orders of $50 or more qualify for free shipping via EMS.

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at [email protected] if you need to make changes to your order.

We understand that shipping live plants requires extra care. If your plants arrive damaged or in poor condition, please contact us within 15 days of receipt with photos of the issue. We’ll work with you to find a satisfactory solution.

We accept returns within 15 days of receipt for plants that arrive damaged or in poor condition. Please contact us at [email protected] to initiate a return process.

Yes, we offer replacements for plants that arrive damaged. Contact us within 15 days of receipt with details and photographs of the damaged plants.

Currently, we’re unable to ship to Asia and select remote locations due to agricultural restrictions and logistical constraints. We’re continuously working to expand our shipping capabilities.

Our shipping rates are all-inclusive. However, some countries may impose import duties or taxes, which are the responsibility of the customer. Please check your local customs regulations.

Yes, we provide all necessary documentation for international shipments, including phytosanitary certificates where required. Please allow extra processing time for these documents.